Most orders ship within 3 business days, based on warehouse stock availability. Transit times typically range from 2-7 business days within the continental U.S. Availability is noted on each product page, and if an item is out of stock, you may request an order for stock by emailing us at bsdmaterial@gmail.com.

We offer clear and straightforward shipping rates:

• Sample Orders: A flat $10 fee via UPS Ground, no matter how many samples you order.
• Regular Tile Orders: $140 fixed rate plus $0.50 per pound of order weight, shipped via LTL palletized freight.
• Combined Tile + Sample Orders: Regular tile order shipping fees plus an additional $10 UPS Ground fee for the sample portion.

Exact shipping costs will be calculated and shown during checkout.

We completely understand that shipping costs on smaller orders can represent a significant portion of the total cost, especially for "add-on" orders. To mitigate this, we strongly recommend ordering a minimum of 15% extra material to account for cuts, waste, or potential future repairs. Each box of tile weighs approximately 35-40 lbs, and we carefully shrink wrap and palletize all orders before shipping via freight. This process is labor-intensive and costly, even for smaller orders. We've learned from experience that other shipping methods significantly increase the risk of damaged tiles upon arrival. To ensure a quality client experience, we exclusively use freight shipping for retail tile orders.

For more details, please contact us directly at bsdmaterial@gmail.com or review our shipping and delivery policies.

Yes! Once your order ships, you will receive a confirmation email containing a tracking number. You can use this tracking number to check your shipment status and estimated delivery date.

All sales are final once payment has been received. Refunds or exchanges are not permitted, as inventory is allocated immediately after receiving your order.

BSD HAUS does not accept returns of opened or unopened tile boxes to guarantee pristine quality for all our customers. This policy ensures that you always receive tiles in perfect condition.

Free pick-up appointments are available for all local orders.
Pickup hours are by appointment only, Monday-Friday from 9am-5pm.

After you've placed your order through our website, our team will reach out once your order has been processed and your tiles are ready for pickup. Our warehouse requires a pickup appointment scheduled at least 2 business days in advance.

To schedule your pickup, please email us at bsdmaterial@gmail.com with your order number, or call us at (562) 286-0626.

Our showroom is located in Paramount, California (the same location as pickup) and is available for in-person meet-ups upon request.

Please contact us at least 24 hours beforehand to schedule a meeting at bsdmaterial@gmail.com or call us at (562) 286-0626.